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BISP Helpline 0800-26477 and How to Lodge a Complaint

By Rozgar for Youth Editorial Team✓ Last verified: 12 Nov 2026OpenIndependent guide

The BISP toll-free helpline is 0800-26477, listed on bisp.gov.pk. To complain, call the helpline or visit your BISP tehsil office; BISP’s grievance system is linked with partner banks. BISP’s only SMS number is 8171. For unresolved cases, BISP also links the Pakistan Citizen’s Portal.

At a glance

Helpline0800-26477 (toll-free)
SMS8171 (BISP’s only SMS number)
Head office exchange9246427, 9246384 (Islamabad)
In personBISP tehsil office
EscalatePakistan Citizen’s Portal

Contact BISP

Use official channels only. Complaints are free.

BISP contactsbisp.gov.pkTehsil office listAddresses and phone numbers

🔒 Official link – opens the government / bank website. Rozgar for Youth never takes applications or fees.

Scam warning: fake apps, agents and deductions
  • Only 8171 is real. BISP sends messages only from 8171. Calls or SMS from any other number about “your payment” are fake.
  • No fee, no form. Registration and surveys are free and no survey form is needed. Anyone asking for money to “add you” or “restore” you is a fraudster.
  • Fake apps. We could not find any BISP app for checking eligibility or payments. Apps on Play Store using the 8171 name are not BISP’s – some say so themselves. Never type your CNIC into them.
  • Deductions. You must receive the full amount. Count it before you leave and report any cut to the BISP tehsil office or helpline 0800-26477.
  • Your phone and SIM stay with you. Never hand your phone or Benazir SIM to a retailer or agent. Withdrawal needs only your original CNIC and fingerprint or registered number.

Rozgar for Youth is not BISP and never asks for your CNIC.

How to lodge a complaint

  1. Note the detailsYour CNIC, the date and place, the retailer or agent, and any 8171 SMS.
  2. Call the helpline or visit the tehsil officeCall 0800-26477 or go to your BISP tehsil office.
  3. Get a referenceAsk for a complaint number or the name of the officer.
  4. Escalate if neededIf it is not resolved, use the Pakistan Citizen’s Portal.

Which channel for which problem

Result or messageWhat it meansWhat to do next
Agent deducted moneyYou must get the full amount.Report at once to the tehsil office or helpline.
Payment not receivedArea not yet paid, SIM inactive or data problem.Check 8171 first, then the tehsil office.
Not eligible after a surveyScore above the cut-off.Ask about a re-survey (after two years).
Beneficiary has diedNext-of-kin case.Tehsil office with death and CNIC documents.
Fake call or SMSFraud.Do not respond; report to BISP.

Right to information

To request official information from BISP under the Right of Access to Information Act 2017, write to BISP’s Public Information Officer; the details are on bisp.gov.pk.

Frequently asked questions

What is the BISP helpline number?

0800-26477 (toll-free).

What is BISP’s SMS number?

8171. Messages from any other number are fake.

How do I complain about a deduction?

Report it to the BISP tehsil office or on 0800-26477 at once.

Can I complain online?

BISP’s Complaint Cell links the Pakistan Citizen’s Portal for complaints.

What is the BISP head office phone number?

BISP lists its Islamabad exchange numbers as 9246427 and 9246384.

Where is my nearest BISP office?

See BISP’s regional and tehsil office list on bisp.gov.pk.

Is complaining free?

Yes. No one can charge you to file or speed up a complaint.

What if the helpline is busy?

Visit the tehsil office or try again later.

Official sources

Always confirm details with the official source before applying.

Updates

  • 12 Nov 2026: Page published; helpline, exchange numbers and complaint channels checked on bisp.gov.pk.

Part of: BISP

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